# Support

### About

Metopia Support is **available 24/7**. Our Support chat is active in all Metopia managed communication channels which include:

* Metopia.App Live Chat
* Discord Live Support
* Telegram Live Support

Live Communication in 3rd party applications is done through Bot Account. All Metopia groups and bots are moderated by Metopia Support Team. Metopia representatives will never approach users first without prior request by the user. 

Do not try to contact Metopia Management in public group chats or channels. Our company management does not have any personal accounts linked to public group chats.

Here is the official list of Metopia Support Bots:

* Telegram: <https://t.me/metopia\\_bot>
* Discord: **Chief Assistant**#9501 (ID: 944219618929692792)

### Available Communication Channels

Access Metopia **Live Chat** through **Account Dashboard**:

<figure><img src="/files/Oj6gY88psJ4hB3E7s0x9" alt=""><figcaption></figcaption></figure>

Start Live Chat in **Discord** by creating a **ticket in "#** ��**│support" channel**.

<figure><img src="/files/d3rzZPNj69XRB5y3OAU2" alt=""><figcaption></figcaption></figure>

Live Chat is also available in the **Telegram App**. If you wish to start a conversation with our Support Representative, start a private conversation with **Metopia Bot** (<https://t.me/metopia\\_bot>) by **sending "/start" message**.

<figure><img src="/files/Qlhfdf77KUiPkzHiVKOE" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.metopia.app/metopia.app/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.